Privacy Policy
This Privacy Policy (the “Privacy Policy”) is effective as of October 25, 2023.
Smart Confirm LLC (“Company”, “us”, “we”, or “our”) is committed to respecting the privacy of our users. This
Privacy Policy describes how we collect, use, and share information. This Privacy Policy applies to the Smart
Confirm mobile application, as well as any website, mobile application, desktop application, plugin or other
media platform that is provided by or on behalf of Company and references or links to this Privacy Policy
(collectively, the “Site”). This Privacy Policy is incorporated into, and forms an integral part of, the User
Agreement applicable to the Site (the “Agreement”). Unless otherwise defined herein, capitalized terms shall have
the meaning ascribed them in the Agreement.
- Collecting Personal Information from Site Users.
- Personal Information Defined. In order to provide access to certain services or information
within the Site and to facilitate use of the Site and its features, we may require that users of the
Site (“you”, “your”, or “Users”) provide certain “personal data”, “personal information” or any other
similar term as defined in any applicable law or regulation, together with information or materials,
in any form, that alone or in combination with other information or materials: (a) uniquely
identifies any individual (e.g., names, addresses, telephone numbers, account information, financial
information, etc.); or (b) is considered “sensitive personal data” such as political opinions,
ethnicity, religious beliefs, or health information (collectively “Personal Information”).
Company also collects non-personal information that does not, on its own, identify an individual
person. When non-personal information is combined with other information so that it does identify an
individual person, we treat that combination as Personal Information.
- Types of Information We May Collect. The following are examples of the types of
Personal Information that may be collected from Users, some of which may be required to use certain
features of the Site:
- account and contact information (including name, street address, email address,
telephone number, and date of birth);
- username, password, and other information used to verify your identity (such as
exchange-issued badge numbers and other similar information to the extent permitted by
applicable law);
- financial information (including credit/debit card and financial account information);
- geolocation, demographic, billing, and other information related to your use of the Site or
any information contained therein;
- communication information when you communicate with Company or use the Site to communicate
with others
- information we are required by law to collect, including identification, income, and capital
information, together with other information required to assess your trading experience and
risk tolerance; and
- any other Personal Information or characteristics about an individual that is connected to
one of the above, such as date or place of birth, geographical indicators, or photographic
images.
- Consert to Collection. By accessing or using the Site, you consent to the collection, use,
disclosure, storage and processing of Personal Information in accordance with this Privacy Policy.
Please note, by law you are not required to provide us with your Personal Information. By electing
to not share your Personal Information with us, you may be unable to take advantage of our Site and
we may be unable to provide you with all of the functionality we offer through our Site.
- Automatic Data Collection. The Site may use automatic data collection tools and techniques
including cookies, clickstream, and web beacons, as follows:
- Cookies. The Site may use “cookies” which are a small amount of data (often including a unique
identifier), which is sent to your browser from a website and stored on your computer’s hard drive. We
may use cookies so that we can better serve Users, understand usage and improve the content and offerings
on the Site. Cookies may be placed by us or by our third party partners or service providers. We or
such third parties may: (a) use cookies to collect aggregate information about Users on an anonymous
basis or (b) share aggregate demographic and usage information with our prospective and actual business
partners, advertisers, and other third parties for any business purpose. If you prefer not to have
cookies, most web browsers include an option that allows you to not accept them. However, without cookies
you may be unable to take full advantage of all features of the Site and some portions of the Site may
not function properly.
- Clickstream. We may collect information about the "clickstream" of Users. This clickstream data
contains the pages the Users came from, the navigational paths they took, and the areas of the Site they
visited. From time to time we track such information inside and outside of the Site. Additionally, we
may track and match clickstream data with Personal Information you provide to us in order to deliver
content and other offerings, including products and services that might improve Users’ experience. We
may also share clickstream data with third parties in an aggregate or anonymous format.
- Web Beacon. Certain email communications you receive from us may contain “web beacons”. Web
beacons consist of a line of code on the Site that delivers a small graphic image. The web beacon may
not be visible as it is a 1x1 pixel that is often designed to blend into the background of a web page.
Web beacons allow us to obtain information such as the Internet Protocol (“IP”) address of the computer
that downloaded the page on which the web beacon appears, the URL of the page on which the web beacon
appears, the time the page containing the web beacon was viewed, the browser type used to view the page
and the information in cookies. We may use web beacons for activities such as monitoring the
effectiveness of the headlines in our emails or ad banners.
- IP Address. Your IP address is a numerical label assigned to each device (e.g., computer, printer,
mobile device, or server) and is usually associated with the place from which you enter the internet. It
is how devices find each other on a network. We may use your IP address to help diagnose problems with
our servers, gather broad demographic information, gather geographic data, administer the Site, and
provide you with access to the Site.
- Usage Information. We may collect information about your interaction with the Site, such as the
content you view, your searches, your order and transaction information and history, your communications,
and your other actions while using the Site.
- Log Data and Device Information. We may collect log data and device information when you access
and use the Site, even if you have not created an account on the Site, and do not log in. This
information may include, among other things, details about your use of the Site (including clickstream
information), access dates and times, hardware and software information, device information, device event
information, unique identifiers, crash data, and pages you have viewed or engaged with before or after
using the Site.
- Payment Transaction Information. We may collect information related to your payment transactions
through the Site, including the payment instrument used, date and time, payment amount, payment
instrument expiration date and billing postcode, email address, IBAN information, your address and other
related transaction details. This information is necessary for your use of the Site, as well as by our
third-party payment processor.
- Tracking Requests. We do not act on, alter, or change our Site behavior upon receiving “do not
track” requests from your browser.
- Third Party Information. We may collect information, including Personal Information, that third
parties provide about you when they use the Site, or we may obtain information about you from other sources
(including third party payment processors and exchanges) and combine that with information we collect through
the Site. We do not control, supervise, or respond for how third parties process your Personal Information,
and any requests or queries regarding such third parties’ collection or use of your Personal Information
should be directed to such third parties.
- Exchanges. If you link, connect, or log in to, the Site with an exchange or other third party,
the third party may send us information such as your badge number, order information or other
information regarding your use of the third party’s products and services.
- Other Sources. To the extent permitted by applicable law, we may receive additional
information about you, such as demographic data or fraud detection information, from third party
service providers or partners, and combine it with other information we have about you. We may
receive information about you and your activities on and off the Site through partnerships, or about
your experiences and interactions from our service providers, partners and/or advertisers.
- Using and Retaining Personal Information. We will use your Personal Information to provide you
with the Site (including to verify your identity and contact information, establish your account, issue you a
username and password, maintain your account activity and contact you with account information, and customize
your experience, among other reasons), to provide you with customer service, to facilitate your requests
through the Site, and to enable you to communicate through the Site. Personal Information we collect through
the Site may be used to provide information regarding our, other Users’, or our third-party partners’
products and services, or for marketing and promotions we or they believe you may find of interest. We also
may use the Personal Information you provide for other lawful purposes, such as customization, enhancement or
development of the Site or other products and services, administration and operation of the Site, security
investigations, risk assessments, fraud detection and prevention, data analytics, compliance with our legal
obligations, policies, and procedures, and performance of our contractual obligations. We may, but are in no
event obligated to, review, scan, or analyze your communications on the Site (using automated or manual
processes) for fraud prevention, risk assessment, regulatory compliance, investigation, product development,
research, and/or customer support purposes. We retain your Personal Information for the period necessary to
fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed
by law or to otherwise fulfill a legal obligation.
- Sharing Personal Information.
- Among Users. To facilitate your use of the Site, we may need to share certain of your
information, including Personal Information (such as name, contact information, and other information
you agree to share), with other Users and third parties (such as brokers and exchanges). In order to
use the Site, Users may need to share your information with third parties (such as brokers and
exchanges).
- Public Information. The Site may permit you to publish information, including Personal
Information, to the general public. If you submit Content to the Site, that Content may be visible to
others. Based on our legitimate interest to promote the Site, we may display parts of the Site on
sites operated by our business partners, using technologies such as widgets or APIs. Information
shared publicly through the Site may be indexed through third party search engines. We do not
control the practices of third party search engines, and they may use caches containing your outdated
or uncorrected information.
- With Service Providers and Affiliates. We may rent, sell or otherwise share your Personal
Information where permitted by law, for example:
- within our family of businesses;
- with third parties that facilitate your use of the Site (such as exchanges, brokers, and
counterparties),
- with third parties that perform services for us or on our behalf (such as credit
card companies, credit and/or investigative reporting agencies, finance companies,
transport companies, consultants, advisors and market research firms), or
- for marketing campaigns conducted by us or other companies or organizations that
offer products or services we believe may be of interest to Users.
Our service providers are required to keep confidential and secure the Personal Information received
from us in accordance with this Privacy Policy and they may not use it for any other purpose other
than for the purpose for which we provided it to the service provider.
- With Advertisers. We may contract with third-party advertisers and their agents to post
banner and other advertisements through the Site. These advertisements may link to websites not
under our control. These third-party advertisers may use cookie technology or similar means to
measure the effectiveness of their ads or may otherwise collect Personal Information from you when
you leave the Site. We are not responsible or liable for any content, advertising, products or other
materials offered from such advertisers and their agents. Transactions that occur between you and
third parties are strictly between you and the third-party and are not our responsibility. You
should review the privacy policy of any third-party and its agent, as their policies may differ from
ours.
- Aggregated Data. We may also share and use aggregated information (information about Users
that we combine together so that it no longer identifies or references an individual User) and other
anonymized information for regulatory compliance, industry and market analysis, demographic
profiling, marketing and advertising, and other business purposes.
- With Other Third Parties. We may also make Personal Information available to third parties in
the following circumstances:
- when we have a good faith belief it is required or permitted by law or to otherwise
cooperate with law enforcement activity;
- when we have a good faith belief it is necessary to protect our rights or property from
fraudulent, abusive, or unlawful activity; or
- in the event of a proposed financing, merger, acquisition, liquidation, dissolution,
sale of assets, or other transaction involving us, our business, or the Site.
In these circumstances, your consent will not be required, but we will attempt to notify you, to the
extent the law requires. Depending upon local law, you may either opt in or opt out of having your
Personal Information shared and/or used for marketing purposes. In the event you opt-in, we will use
and share your Personal Information as described in this Privacy Policy. In the event you opt-out,
we will share your preference with the applicable third parties as appropriate. For information on
how to do this, see the Your Choices section of this Privacy Policy below.
- Linking Accounts. You may link your account on the Site to your account at one or more third
party services or websites. When you create these links: (i) some of the information you provide to us from
the linking of your accounts may be published on the Site; (ii) your activities and information on the Site
may be displayed on the Site and/or on linked third party services or websites; (iii) your activities and
information from the linked third party service or website may be displayed on the Site; and (iv) we may store,
process, use, and transmit the information you provide to us from the linking of your accounts in accordance with
this Privacy Policy.
- Protecting Personal Information. We maintain reasonable administrative, technical and physical
safeguards to protect the Personal Information we collect and process.
- Cross Border Data Transfer. We are an Illinois company with its headquarters located at
141 W Jackson Blvd. Ste 1710A Chicago, IL 60604. The Site is governed by, and operated in accordance, with
the laws of the United States, and is intended for use only within the United States. The United States is
where the Site is located and operated, although the Site or services provided in connection therewith may be
hosted, provided, or operated by Company or its service providers in other countries or locations from time
to time. If you are accessing the Site from outside the United States, you will be voluntarily transmitting
your Personal Information to the United States where your Personal Information will be stored and processed
by Company. Your Personal Information may also be processed by certain third parties located within or
outside of the United States. There are obvious risks that apply when data are transferred from one
jurisdiction to another (e.g., an unauthorized interception of the data, misuse, etc.) and the data
protection and other laws of the United States and/or other countries might not be as comprehensive as those
in your country. Additionally, in certain circumstances, law enforcement or regulatory agencies, courts, or
security authorities in the United States may be entitled to access your Personal Information. By using the
Site, you acknowledge and agree that your Personal Information will be transferred to and processed in the
United States and in other countries and by those third parties with whom we share your Personal Information
as described in this Privacy Policy. For avoidance of doubt, the Site is not intended to be used outside of
the United States, and, in particular, is not intended to be used by individuals that are residents of the
European Union (“EU”) or the United Kingdom (“UK”).
- Third-Party Websites. Much of the content on the Site contains links to other websites that
operate independently from Company and the Site. Linked websites may have their own privacy statements or
notices. If you visit any linked websites we strongly suggest you review their privacy statement. Any
information you provide when you visit a third-party website is subject to the privacy statements posted on
those websites. We are not responsible for, and this Privacy Policy is not applicable to, any websites that
are not affiliated with or owned by Company (including, without limitation, any content, use, or privacy
practices of such websites).
- California Residents. California residents are legally entitled (at no charge and no more
than once per year) to request information about how we may have shared your information with others for
direct marketing purposes. To obtain this information or make changes to your Personal Information,
please refer to the instructions provided in the Contact Us section below.
- Children. The Site is not intended for children under 18 years of age. We do not
knowingly collect or store any Personal Information from children under 18. If you believe Company
has received Personal Information from children under the age of 18, please contact us by
sending an email to support@smartconfirmllc.com
- Your Choices. If you wish to opt out of receiving marketing communications from us, you may do
so by (i) following the instructions provided in our marketing communications, or (ii) indicating your
preferences on the relevant account profile/preferences section, or (iii) referring to the instructions
provided in the Contact Us section below. If you wish to request changes to your Personal Information, you
may do so by referring to the instructions provided in the Contact Us section below. Please note, by
electing to not share certain Personal Information with us, we may be unable to provide you with all of the
functionality on the Site. Where required by law you may request access to your Personal Information that we
maintain. As permitted by law we may charge a reasonable fee for providing access to Personal Information
but we do not charge for lodging a request for access.
- Your Rights to Access Personal Information. Where required by law, you may request access
and/or make corrections to your Personal Information that we maintain. When accessing or updating your
Personal Information, we may ask you to verify your identity before we can act on your request. Please note
that we may reject requests, or limit the information we provide access to, if we determine it could risk the
privacy of others or if unreasonable or repetitive, or if it would require disproportionate effort. As
permitted by law, we may charge a reasonable fee for providing access to Personal Information, but we do not
charge for lodging a request for access.
- Changes to this Privacy Policy. We may change this Privacy Policy from time to time at its
discretion, by posting the modified Privacy Policy on the Site. We will not be required to provide notice of
any such modification directly to you. The modifications shall be effective upon such posting (unless some
other date is specified in the posting, in which case that date shall be deemed the effective date for the
modifications). You agree to review this Privacy Policy periodically so that you are aware of any
modifications. Your use of the Site indicates your full acceptance of this Privacy Policy in its then-current
form each time you use the Site. You may not modify the terms of this Privacy Policy or any of the policies
or guidelines governing the Site without our express prior written consent. We will not use your Personal
Information in ways that differ materially from this Privacy Policy in its then-current form, and in no event
will we use your Personal Information in ways prohibited by law.
- Contact Us. To opt out of marketing communications, e-mail us at
support@smartconfirmllc.com. If you would like to make
changes to your Personal Information (such as address information and phone number), please contact us at
support@smartconfirmllc.com.